The big aren't eating the small. The fast are eating the slow. Disruptive business models enabled by...

The boldest companies are taking note and giving their customers the usage-based pricing they want. And...

This study applies the IDC MarketScape methodology to evaluate major global collaborative and community...

As IT systems and networks evolve in importance and complexity, business continuity and disaster recovery...

The challenge for today's enterprises is to extract the most value from their data. To do so, companies...

The way we work has changed. Modern organisations are putting together new technology systems that allow...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

If I've learned anything in more than a decade of working with SharePoint, it's that migration is more...

Much of our daily lives intertwine with artificial intelligence. From watching movies recommended by...

The beginning of the end for flat-rate and tiered-rate subscriptions? Today's streaming wars have caught...

What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage...

Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees...

Digital transformation is no longer a mystery to enterprises, but they still have many questions. What's...

IT service businesses are a huge part of the economy, and increasingly, with hybrid business models,...