Business continuity for CIOs, explained. Legacy systems weren't built for the pace of change that CIOs...

In order to succeed, modern businesses must seek to create a workplace that delivers an exceptional customer...

Our new remote reality makes collaboration tools more important than ever before. These tools define...

The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

Find out how SaaS leader Oracle NetSuite improves security and uptime for 7,500 application workloads...

In the book, A Whole New Mind: Why Right-Brainers Will Rule the Future, author Daniel Pink describes...

The 2019 IT Skills and Salary Report provides the most informative and revealing insights into the inner...

Is your contact center struggling to determine which chatbot solution is right for you? This eBook can...

Over 1,500 business and IT leaders shared their approach to data management and its role in business...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

IT organizations have moved to the forefront of the enterprise charge toward digital transformation....

The way we work has changed. Modern organisations are putting together new technology systems that allow...

Since it was first introduced in the late 1980s, antivirus (AV) has been the first line of defense against...

The cloud is not simply a destination for workload migration that also somehow solves IT operational...