CRM

The US Customer Experience Decision-Makers’ Guide 2019-20
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

AI-powered contact centers to improve customer experience
Leverage AWS Language AI services to enhance customer experiences It's time to leave behind the challenges...

Top 5 Challenges of Migrating Applications to the Cloud
As global workloads accelerate, the need for greater agility and global deployment options have driven...

The Multi-Cloud Maze: 5 Principles for Success
Organisations must now grow and pivot with previously unimagined agility. Enticed by the promises of...

Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

Top Workplace Trends 2023 (& Why Communications Are Essential)
What changes are coming for your organization in 2023? Looking ahead is essential for successful businesses....

The six elements of cloud success
The destination is 'the cloud' but for many the question remains 'how?' You've heard the stories, good...

How to Integrate DocuSign
A smooth integration is key to the success of any digital transformation project. Many organisations...

Valoir Report: Third-Party Support Goes Mainstream
Adoption of third-party support for enterprise software is now mainstream. In a report sponsored by Rimini...

Retail Finance Transformation: Why Businesses Can not Afford to Wait
Retail finance can't depend on manual systems and processes in a time of unpredictable revenue, demand,...
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