Service Management

The growing role of web browsers to support Cloud Workers
Forrester Research studied how technology is changing as workers spend more time in the cloud. The Cloud...

The evolution of process automation
Automation has a long and storied history. Today, advancements in artificial intelligence (AI) are spawning...

5 steps to harness the power of the organization to better serve customers
Experiences are more than just touchpoints—how customers achieve their desired outcomes is what matters. Read...

Book of Knowledge for Customer Experience
Technology is always evolving, and customer expectations are evolving with it. ServiceNow is helping...

Complete Protection at the Edge Whitepaper
How effective protection at the edge can secure the most critical assets, mitigating threats closest...

Optimal Workload Placement for Public, Hybrid, and Private Clouds
The needs and goals of every organization and industry differ, making it impossible to adopt a one-size-fits-all...

5 ways IT can increase employee productivity with Chrome Browser
As enterprises contine to adopt web-based apps, users spend more time their web browser than ever before. With...

Maximizing your Sitecore Investment with Rackspace and Azure
Creating customers for life. In the age of the customer, your online visitors expect an engaging, personalized...

A Five-Step Plan to Move Your Apps to the Cloud
Cloud applications, platforms, and services are changing the way enterprises compete for customers. The...
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