Service Management

A hybrid vision for the new era of digital transformation
If you are embarking on your digital transformation journey with cloud being an integral part, the best...

The CIO's Guide to Cloud Data Management
Data is power. How you use it and how you protect it is critical. As a CIO, you are responsible for leading...

Thwart cyberthreats fast with security operations + AIOps
Security operations are often managed in silos—prone to human error, manual processes and minimal visibility....

The Complete Guide to Cloud Economics
Improve decision-making, avoid risk, reduce costs and accelerate cloud adoption. There are two leading...

Divestitures: Mastering Transition to Accelerate Business Growth
In an era where speed is paramount to maintain competitive sustainability, business restructuring through...

Taking the Next Steps Towards Data-Driven Government
The first and most obvious phase of digital transformation, the digitalisation of services, has been...

The top 3 IT pains of the new reality and how to solve them
For those considering a better ITSM solution, there are powerful reasons to think beyond just that singular...

Modern Blueprint to Insider Threat Management
Taking a People-Centric Approach to Your Insider Threat Management (ITM) Programme. Insider threats can...

CCW Digital's Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Seven Steps to get Started with Microsoft Azure
Ready to start using Microsoft® Azure®, but not sure how to get started? Have teams within your organization...
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