Service Management

The Book Of Knowledge - Operating Excellence
Customers and employees now demand that enterprises make their operations more responsible, effective...

Leadership trends report: customer experience roadmap 2022-2025
Leaders have always needed to innovate to meet demands from the business and customers, but recently...

CompTIA A+ Certification All-in-One For Dummies, 5th Edition
Fully updated to cover the 2019 exam release! CompTIA's A+ certification is an essential certification...

Not All End User Experience Monitoring Solutions Are Created Equal
Digitization has undoubtedly changed the way companies do business with their customers, partners and...

The Gorilla Guide to Achieving IT Asset Management Success
ITAM is about knowing what you've got, where it is, who's using it and how much it costs. If you want...

E-signatures for Global Businesses
This eBook covers the benefits and challenges of electronic and digital signatures, compliance considerations,...

The Creator Workflows reference guide
A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...

Malwarebytes Incident Response
When a cyberattack occurs, speed is one of the most critical factors in the remediation process. Cyber-prepared...

Time to say yes to NoSQL
This whitepaper from Stratecast and Frost and Sullivan provides expert advice to business technology...
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