ITSM

IT Service Management for SMBs in a Remote-First World
Let's start by defining the term IT Service Management or ITSM. Basically, it's everything involving...

Activate ESG Use Case Guide
Incorporating robust ESG practices into business strategy and execution is critical, not only to be a...

HR Service Delivery Transformation Whitepaper
Learn how IT teams can use Workday Help to improve the employee experience instead of customization via...

The Creator Workflows reference guide
A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...

ITSM Pro: Beyond out-of-the-box
Deliver an AI-powered employee experience across any system with Automation Engine. IT organizations...

The Total Economic Impactâ„¢ Of ServiceNow Field Service Management
ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

CompTIA A+ Certification All-in-One For Dummies, 5th Edition
Fully updated to cover the 2019 exam release! CompTIA's A+ certification is an essential certification...

4 steps to transforming employee journeys
Delivering a best-in-class employee experience is essential as remote work gains momentum. Read about...

Python for Data Science For Dummies, 2nd Edition
The fast and easy way to learn Python programming and statistics Python For Data Science For Dummies...
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