ITSM
Book of Knowledge: Employee Experience
Keeping employees engaged, productive, and connected has never been more important—or more difficult....
HR Service Delivery Transformation Whitepaper
Learn how IT teams can use Workday Help to improve the employee experience instead of customization via...
Advancing SOC Endpoint Incident Response Practices
Even with a comprehensive multi-layered protection solution in place, no organisation can prevent every...
Creating the ultimate spend-smart IT asset management system
The right technology mix for greater hardware, software, and cloud cost control. Whatever your business...
IT Service Management for SMBs in a Remote-First World
Let's start by defining the term IT Service Management or ITSM. Basically, it's everything involving...
The Practical Guide to XLAs
No matter the size of your business – in 2021 and beyond – for IT organizations to effectively respond...
The Creator Workflows reference guide
A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...
4 steps to transforming employee journeys
Delivering a best-in-class employee experience is essential as remote work gains momentum. Read about...
How to Make a More Efficient IT Helpdesk
There's a lot riding on today's Helpdesk Managers and their teams. As organizations have expanded in...
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