Did you know the average annual cost for insider threats is now $11.45M, according to Ponemon Institute?...

Data-driven decision-making (DDDM) uses facts, metrics, and data to guide strategic business decisions...

ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...

It's a transformation you can't afford to overlook. E-signatures have become core to workflows, empowering...

With an increase in the variety of devices available to organizations and the workstyles of the employees...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

To support the organization in its pursuit of innovation, and to address future uncertainties, development...

The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...

The demand for better, faster, cheaper and more scalable IT services and operations has never been greater....

Insider risk has become a threat to the modern organisation. And it can no longer be overlooked. With...

Process efficiencies and cost savings are among the most common benefits of automation, but its impact...

The New Remote Work Era: Trends in the Distributed Workforce is a global report analyzing organizational...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

Keeping employees engaged, productive, and connected has never been more important—or more difficult....