Heavy equipment engineers need to continuously improve and optimize equipment designs, but how can they...

Digital transformation has witnessed unprecedented acceleration since the pandemic began. All businesses—regardless...

The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and...

The COVID-19 pandemic has forced millions of people around the globe to stay in their homes. As a result,...

IT can be hard to manage and support in today's flexible world. Many help desk teams have amassed various...

The acceptance of electronic signatures by the HM Land Registry (HMLR) has been an eagerly anticipated...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

As enterprises look towards the challenges of a post-pandemic world, one thing is widely acknowledged....

The hybrid cloud is at the centerpiece of digital transformation. Today, more than 90 percent of enterprises...

Organizations must empower, inspire, and enable their employees to serve their customers better. And...

Zero Trust is becoming the security model of choice for enterprises and governments alike. However, security...

Though encryption is the most effective way to reduce the probability of a security breach, traditional...

There is a need to make complex, ad-hoc processes more accessible, more efficient, and executed with...

Enterprises are working to create a digital foundation for process standardization and automation while...