This buyers guide examines the North American contact center market for both premise- and cloud-based...

When technology is the core of your business, managing risk is a 24/7 concern. There are the big, infrastructural...

Company leaders are increasingly turning to multi-cloud to deliver applications and other infrastructure...

For all businesses, innovation is crucial for competitiveness and survival but it is notoriously hard...

Did you know the average annual cost for insider threats is now $11.45M, according to Ponemon Institute?...

The rapid adoption of cloud technology and evolution of the software industry from monolithic applications...

We live in an intensely data-driven world, where data loss is unacceptable and quick access to information...

High Speed Encryption (HSE) secures data in transit and data in motion, as it moves across the network...

Many enterprises are under-prepared or lack the technology to respond well to critical events like these: Read...

The Covid-19 pandemic and associated lockdowns have affected the higher education industry in several...

The shifts in workforce and processes have uncovered severe gaps in IT systems and approaches, resulting...

Enterprise businesses are constantly evolving and transforming. Digitalisation agendas, new strategies...

EA is invaluable for internal business intelligence, governance, management insights, and transformation...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...