Latest resources from Genesys

Study shows retailers ignoring tools to fight...
The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging retailers to do all they can to impr...

Solve your call center's seasonal capacity pr...
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there's no way to fully standardize your busine...

Spend Money. Make Money. Four Businesses That...
Digital customer experience technologies have transformed drastically in recent years. No longer are cloud-based, omnichannel call centers a cost b...