Service Management

High performance with distributed caching
For many web, mobile, and IoT applications that run in clustered or cloud environments, distributed caching...

The Total Economic Impactâ„¢ Of ServiceNow Field Service Management
ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Combining IT operations management and security operations using AIOps
Our world of work continues to change at an ever-increasing pace—amidst more threats, and new security...

Why HIPAA Compliance is Impossible without Privileged Management
Although HIPAA represents only a portion of the total scope of compliance obligations faced by most organizations,...

Application Control for Dummies
Application control, sometimes called application whitelisting,is a means for controlling the software...

The top 3 IT pains of the new reality and how to solve them
For those considering a better ITSM solution, there are powerful reasons to think beyond just that singular...

Windows Virtual Desktop Jumpstart
Not all applications are web-based or designed to run from the cloud. Many applications still require...

Designing Hyper-Aware Healthcare Facilities
At its core, the Internet of Things (IoT) is an amalgamation of machines in the physical world, logical...

How 5 Enterprises Consolidated ITSM to Reduce Costs
See how five leading brands modernized ITSM with ServiceNow. For businesses that want to transform, modernizing...

Report: Forrester TEI for CSM
To deliver effortless, end-to-end customer experience every time, all parts of your organisation need...

Powering Digital Transformation with a Hybrid Cloud Strategy
It's not news that companies in every industry are fundamentally transforming the way they do business. Scrappy...

6 Trends ITSMs Must Address
Businesses in the IT Service Management (ITSM) sector are undergoing significant change. VARs, MSPs and...

VMware Cloud Foundation: Maximise Digital Business Value
76% of IT organizations are committed to hybrid cloud as a long-term strategy to quickly adapt to changing...
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