Machine Learning

The US Customer Experience Decision-Makers’ Guide 2019-20
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

eBook: Visibility in Action
Leading companies pride themselves on offering excellent customer experiences based on positive engagement:...

An introduction to event-driven architectures
Learn common use cases of event-driven architectures Event-driven architectures (EDAs) enable you to...

The Inner Circle Guide to Agent Engagement and Empowerment
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

10 Benefits of Oracle’s Data Management Platform
Accelerating business change begins with the proper management of an organization's data. With Oracle's...

How to secure your business with the Content Cloud
Hope is NOT a strategy: Secure your business with the Content Cloud Seems like every week there's news...

MIT Executive Guide: The AI and Machine Learning Imperative
Companies across various industries are seeking to integrate AI and machine learning (ML) into workflows...

Guidelines for an Effective Cybersecurity Incident Response Plan
Organizations with a cybersecurity incident response plan experience a lower average cost (by $2.46M)...

Streamlined Security Efficiencies, Cut Security Budget in Half
Security alert volume reduced to one critical alert per day, streamlined investigation time to under...

5 steps to harness the power of the organization to better serve customers
Experiences are more than just touchpoints—how customers achieve their desired outcomes is what matters. Read...

Serving hospitality at the Edge
With the pandemic now in its second year, almost every sector across the globe is still trying to overcome...
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