Transitioning to citizen-centric service delivery, Brexit planning, implementing new digital services...

The tapping of voice communications has occurred virtually as long as electronic communication has been...

Today's world is based on the hybrid cloud. Business interactions occur on-premises, through digital...

Data continues to grow at an unprecedented rate, and the rise in the value and volume of data has coincided...

A mature employee experience program can simplify workflows across interfaces, online systems, apps,...

The anticipated benefits of cloud computing have encouraged organizations to accelerate adoption of cloud-based...

Help your organisation adapt to the future of work. When, where and how we work has significantly changed...

Today, bots are a hot topic, one that affects all web applications. As a result, many vendors are trying...

Digital transformation is upon us. CIOs and IT leaders everywhere must guide their organizations through...

Applications are the heart of digital business. Because organisations recognise this reality, they are...

This report by Aberdeen reveals the role and impact of customer operations on service and back-office...

A key first step in any organization's efforts to transform its business is the move to a modernized...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...