Latest resources from NICE

7 trainable soft skills for outstanding agent...
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching....

The Ultimate CX Agent Guide: How to be the â€...
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?
We asked CX coaching experts about...

Effortless Service, Happier Customers
This eBook reveals expert insights into how your contact center can effectively implement self-service capabilities to resolve issues quicker, lead...